Kotozna In-room is
an information and communication tool for accommodation providers.
As of March 2022, it has been introduced in over 230 facilities around Japan.
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Respond like native speakers
with highly accurate, automated
machine translation in over 109
languagesCommunication using two-way automated chat translation is supported in over 109 languages. We support smooth customer service without language barrier limitations.
* Kotozna's original (patented) translation system provides highly accurate translation compared to using a single machine translation engine.
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Reduce general inquiries with a
multilingual information serviceGuests can obtain a variety of information on their own smartphone by simply scanning a QR code placed in the room, without having to download an app.
This reduces additional work required at check-in and inquiries received by phone call or directly at the front desk. -
Increase repeat customers by
providing comfortable stays
uninhibited by language barriersBy initially entering information in your chosen language, you can then display that information in over 109 languages. This reduces the labor and cost of traditional translation. In addition to displaying information, communication using two-way automated chat translation is also supported in these 109 languages.
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Attract new guests by providing
multilingual supportKotozna In-Room provides multilingual support in over 109 languages, appealing to guests looking to travel abroad but fearing the language barrier. In-Room can serve as a competitive advantage when engaging new guests in new markets.
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Digitalization & visualization of
customer behaviorVarious usage data can be visualized, such as what information guests are viewing and what services they are looking for. This information can be used to improve and enhance services.
Most of the information previously provided on paper can be digitized. Not only does it reduce printing costs, but it also reduces the time and effort required to revise and update paper documents. -
No initial investment required
As the guest's own smartphone is used, there is no need to purchase dedicated tablets or perform initial installation. Because guest's are familiar with their personal smartphones, there will be no inquiries on how to use the device.